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Privacy Policy explains the information that Cranky Chinchillas Inc. (“Cranky Chinchillas”, “we”, “us”, “our”) collects and how it is used.

By using our website at crankychinchillas.com and dependent pages (“Sites”), official social media pages, and/or products (collectively with Sites, our "Services"), you agree to this Privacy Policy and to our Terms of Service, which incorporates this Privacy Policy.

If you have any questions, please feel free to email us at privacy@crankychinchillas.com.

Depending on the activity, we and our third-party service providers may collect various forms of personal information from you when you use our Services. These may include the following:

• Contact information, such as your name, email address, mailing address, and phone number;
• Social media information, such as your username, posts, and “likes”;
• Visitor behavior and demographic information, such as cookie identifiers, website pages visited and when, duration of session, use of links to arrive at our Sites, actions taken within our Sites, browser information, IP address, and device type (for more details, please refer to our Cookie Policy); and
• Other additional information you may otherwise choose to provide us, such as through participating in our surveys, contests, and other special events, purchasing our products, or otherwise communicating with us.

If you submit any information regarding other individuals, you represent that you have their consent to do so and to permit us to use the information in accordance with this Privacy Policy.

Some of the ways you may provide personal information to us are as follows:

• Our Kickstarter Campaigns
  When you back one of our campaigns on Kickstarter, Kickstarter will provide us with your information such that we can send you news and updates regarding the campaign, and to enable us to fulfill your reward.
• Our Services
  You may directly provide us with information through the use of our Services. These may include signing up for our emails and newsletters, participating in our surveys, contests, and other special events, purchasing our products, or otherwise communicating with us.
• Automated Tracking Technologies
  When you access our Services, we and our third-party service providers use automated tracking technologies such as cookies, web beacons and pixel tags. If you would like to opt out of the automated technologies we employ on our Services, please see the section: “6. Your Rights Regarding Your Personal Information”.
• Other Third Parties
  We may receive information about you from other sources, such as third-party services providers like mailing companies and social media platforms, to supplement information provided by you. For a description on how these third-party services handle your information, please refer to their respective privacy policies and terms of use.

Some of the ways we may use the information we collect are as follows:

• Performance and Fulfillment of Contractual Duties
  We may use your information to perform and fulfill our contractual obligations with you, including to:
  • fulfill (either directly or through our authorized partners) your purchase;
  • communicate with you in relation to said purchase; and
  • otherwise use our Services.
• Administrative Purposes
  We may use your information for administrative purposes, including to:
  • communicate with you regarding our Services (such as any changes to our terms, conditions, and policies);
  • maintain, improve, and develop existing and new Services;
  • enforce our Terms of Service or other agreements;
  • comply with any legal or regulatory obligations;
  • secure and protect our Services, our users, and others; and
  • prevent potentially prohibited or illegal activities.
• Marketing Purposes
  We may use your information for marketing purposes, including to:
  • better understand your interests and preferences to tailor content, advertisements, and offers;
  • determine the effectiveness of our promotional campaigns;
  • conduct market research;
  • notify you of special deals and promotions, products and services that may be of interest;
  • send you periodic emails and newsletters; and
  • otherwise as you consent.
  To opt-out of having your personal information used for marketing purposes, please see the section: “6. Your Rights Regarding Your Personal Information”.
• Other Legitimate Purposes
  Notwithstanding the foregoing, we may use your information for any other purpose disclosed to you at the time you provided such information, or otherwise with your consent.

We may share your information with third parties in certain circumstances. These include:

• Third-Party Service Providers
  We may share your information with authorized third-party service providers that we hire to assist with various operational activities, including, but not limited to:
  • payment processing;
  • shipping;
  • order tracking;
  • marketing;
  • e-mail and newsletter delivery;
  • customer service;
  • hosting and storage services;
  • IT services;
  • data analysis; and
  • other similar services.
  We grant our service providers access to personal information only to the extent needed for them to perform their functions and rely on their representations to protect the confidentiality and security of such information. However, notwithstanding the foregoing, please be aware that we cannot control how third parties use your information. Furthermore, third-party service providers may independently collect your personal information when you use our Services. Your information provided to those third parties will be governed by their own privacy policies.
• Third-Party Advertising Partners
  As described under “3. How We Collect Personal Information”, we may allow third-party partners to use automated tracking technologies to collect information regarding your activities (e.g. visitor behavior and demographic information). We may also share information to deliver targeted advertising on our Services or on third-party platforms. To opt-out of having your personal information used for marketing purposes, please see the section: “6. Your Rights Regarding Your Personal Information”.
• Publicly Posted Information
  Our Services may allow you to post information (such as your name, profile picture, and the content you post) in a partially or fully public setting. We are not responsible for the privacy practices of other users who may view and use the posted information.
• Business Sale or Merger
  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such transaction as permitted by law and/or contract. In such event, we will endeavor to direct the transferee to use your information in a manner that is consistent with this Privacy Policy.
• Safety, Security, and Legal or Regulatory Compliance
  We may share your information, including all the contents of your online communications with us, in our sole discretion, to:
  • comply with any applicable law, regulation, legal process, and/or to respond to requests from public and government authorities;
  • protect our rights, interests, privacy, safety, or property, and/or that of our affiliates, you, or others, including enforcement of our Terms of Service;
  • allow us to pursue available remedies or limit the damages that we may sustain; and
  • if we, in good faith, believe that disclosure is otherwise necessary or advisable.
• At Your Direction
  Notwithstanding the foregoing, we may use and disclose your information for any other purpose disclosed to you at the time you provided such information, or otherwise with your consent.

Depending on your jurisdiction, you may have certain rights with regards to your personal information. These may include the right to know or request:

• Whether data is being collected about you;
• The categories and specific pieces of personal information we have collected about you;
• The sources from which your personal information is collected;
• The purpose for which your personal information is used;
• Third parties to whom we shared your personal information;
• That your personal information be deleted;
• That any of your personal information that is inaccurate or incomplete be corrected;
• The opting-out of the sale of your personal information;
• The transmission of your personal information to you or another company;
• That your personal information not be used or disclosed;
• That we cease our processing of your personal information based on your consent;
• That we restrict our processing of your personal information.

To exercise any of your applicable rights in relation to your personal information, please feel free to email privacy@crankychinchillas.com. We may ask you to verify your identity and/or provide other details to help us respond to your request. In some situations, we may refuse to act or may impose limitations on your rights, as permitted by law. Where we deny your request in whole or in part, we will endeavor to inform you of the denial, provide an explanation of our actions, and the reason(s) for the denial.

If you would like to stop receiving marketing emails from us, you may do so by clicking on the "unsubscribe" link in any such e-mail. However, please note that it may take a period of time for your opt-out to become effective.

If you would like to opt out of the automated tracking technologies we employ on our Services, you may do so by blocking, deleting or disabling them as your browser or device permits. More specifically, to opt out of Google Analytics’ collection and processing of data generated by your use of our Services, please refer to tools.google.com/dlpage/gaoptout.

To manage how a third party shares your information with us, or to remove content sent or posted on the platforms of third-party providers in relation to our Services, please refer to their privacy policy for applicable instructions.

Notwithstanding the foregoing, you have a right to lodge a complaint with the applicable data protection regulator or supervisory authority if you are not satisfied with any action that we take in connection with the exercise of your rights.

7.1. Retention of Personal Information
Your personal information will be stored for so long as is necessary to fulfill the purposes for which it was collected, but no longer than the time period ascribed under applicable retention policies and/or in accordance with applicable law.

7.2. International Data Transfers
By using our Services, you consent to the transfer, processing, and storage of your personal information anywhere in the world.

7.3. Information Security
We use reasonable measures to protect personal information under our control from unauthorized access, disclosure, or alteration as well as loss and misuse. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure or error-free. Use of our Services is at your own risk. If you have any questions about the security of your personal information or our Services, feel free to email us at privacy@crankychinchillas.com

As noted in our Terms of Service, our Services are not intended for children under the age of 16. We do not knowingly solicit, collect, use, or disclose personal information from anyone under the age of 16. If you are under 16, please do not use our Services or send any of your personal information to us. If we learn that we have inadvertently collected personal information from a child under age 16, we will promptly delete such information. If you believe that a child under 16 may have provided us with their personal information, please contact privacy@crankychinchillas.com.

Please be aware that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Use of these other websites or services is at your own risk.

This Privacy Policy applies solely to information collected through our Services and we are not responsible for any personal information you provide publicly or to third parties.

We reserve the right to change this Privacy Policy from time to time in our sole discretion. Changes to our Privacy Policy shall become effective on the date they are posted.

If you have any questions, comments, or concerns regarding your personal information and/or your rights under this Privacy Policy, feel free to contact us at privacy@crankychinchillas.com.

For all other inquiries, please reach out to support@crankychinchillas.com.